Shipping & Returns
Shipping:
Unless otherwise stated or arranged, all sales are FOB Origin. Shipping rates/quotes given on this site are for CONUS delivery. We also ship to AK, HI, APO/FPO, US Territories and Canada. International shipping to other countries is available upon request. Please call for rates or details for all non-CONUS shipments.
Rush orders and orders for expedited or air shipping should be placed by phone with our staff, as stock levels or additional fees and surcharges may apply that the website cannot account for. We make no guarantee that such orders placed online will be able to ship in time to meet your deadline or that they will not incur additional fees or surcharges.
Return Policy:
We will accept returned items ONLY if a RMA (Return Merchandise Authorization) has been issued by us.
Claims for merchandise that is found upon delivery to be defective or blemished during manufacture, damaged during shipping, or are found to be mis-shipped/incorrect items must be made within 30 days of delivery.
Returned items accompanied with a RMA will be repaired, replaced, refunded or credited to your account.
Apparel items returned must be in new condition and have the tags or labels still attached.
Evaluation items must be returned in new condition with all original documentation and packaging.
TAC 1 Systems will pay return shipping for merchandise that is found upon delivery to be defective or blemished during manufacture, damaged during shipping, or are found to be mis-shipped/incorrect items. Claims must be made within 30 days of delivery. For all other returns or for claims made after 30 days, Customers will be responsible for paying for return shipment.
Claims for items made after 30 days that are covered by a warranty will be replaced if possible and credited to your account if not (i.e. discontinued items).
Customized, personalized or modified items are non-returnable/refundable with the sole exception of error on our behalf.
TAC 1 Systems is not responsible for correcting, replacing, refunding, crediting or issuing a RMA for orders placed in which the customer erroneously orders the wrong, incorrect or incompatible products. We will make every effort, but make no guarantee of success, to facilitate a timely and equitable resolution to customer ordering errors. All customer ordering error resolutions shall be considered on a per case basis.
All other return requests will be considered solely at the discretion of TAC 1 Systems.
Returns may be subject to a re-stocking fee that will be determined based on the circumstance of the return.
Cancellation:
Orders may be cancelled up until the time that they are shipped. Once items have shipped, a RMA must be obtained and the status of the order will be changed to a return. Cancellations may be subject to a re-stocking fee.